Last Updated: 26/08/2025
1. Introduction
Impact LED Screens ABN 62 191 558 558 (“we”, “our”, “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all personal information collected through our website, services, and business operations relating to LED screen installations and hire services.
2. Data Collected
2.1 Information You Provide
We may collect the following personal information when you:
- Request a quote or make an enquiry
- Book our LED screen installation or hire services
- Create an account on our website
- Subscribe to our newsletter
- Contact us via phone, email, or contact forms
Types of personal information collected:
- Name and contact details (phone number, email address, postal address)
- Business name and ABN (if applicable)
- Event details and requirements
- Payment information and billing details
- Communication preferences
- Technical requirements and site specifications
- Installation venue details and access requirements
2.2 Information Automatically Collected
When you visit our website, we may automatically collect:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent on site
- Referral sources
- Cookies and similar tracking technologies
2.3 Information from Third Parties
We may receive information about you from:
- Event venues and coordinators
- Payment processors
- Business partners and referral sources
- Publicly available sources
3. How We Use Your Personal Information
We collect and use your personal information for the following purposes:
3.1 Primary Purposes
- Providing LED screen installation and hire services
- Processing bookings and managing contracts
- Communicating with you about our services
- Processing payments and managing accounts
- Delivering equipment and providing technical support
- Managing installation schedules and logistics
3.2 Secondary Purposes
- Marketing our services (with your consent)
- Improving our website and services
- Conducting market research
- Complying with legal obligations
- Protecting our business interests and preventing fraud
3.3 Direct Marketing
We may use your contact information to send you promotional materials about our LED screen services, unless you opt-out. You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.
4. Disclosure of Personal Information
4.1 When We Share Information
We may disclose your personal information to:
- Service providers: Installation technicians, delivery contractors, payment processors, IT support
- Business partners: Event management companies, venues, suppliers
- Professional advisors: Lawyers, accountants, insurers
- Government agencies: When required by law or regulation
- Related entities: Other companies in our corporate group
4.2 Overseas Disclosure
We may disclose personal information to overseas recipients, including:
- Cloud storage providers (may store data overseas)
- International payment processors
- Overseas suppliers or manufacturers
When disclosing information overseas, we take reasonable steps to ensure recipients comply with Australian privacy laws or are subject to substantially similar privacy protections.
5. Data Security and Storage
5.1 Security Measures
We implement reasonable security measures to protect your personal information, including:
- Secure data transmission (SSL encryption)
- Access controls and authentication
- Regular security updates and monitoring
- Staff training on privacy and security
- Secure disposal of information when no longer needed
5.2 Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including:
- Service records: 7 years (for warranty and legal purposes)
- Financial records: 5 years (for taxation purposes)
- Marketing preferences: Until you unsubscribe
- Website data: As outlined in our Cookie Policy
6. Your Rights
Under Australian privacy law, you have the right to:
6.1 Access
Request access to personal information we hold about you. We will provide this within 30 days, subject to certain exceptions.
6.2 Correction
Request correction of inaccurate or incomplete personal information. We will take reasonable steps to correct information within 30 days.
6.3 Complaints
Make a complaint about our handling of your personal information (see Section 8).
6.4 Opt-out
Opt-out of direct marketing communications at any time.
7. Cookies and Website Analytics
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyse website traffic and user behaviour
- Provide personalised content and advertisements
- Ensure website security and functionality
You can manage cookie preferences through your browser settings. However, disabling cookies may affect website functionality.
We use Google Analytics and similar services to understand website usage. These services may collect and process data according to their own privacy policies.
8. Complaints Process
8.1 Internal Complaints
If you have concerns about our privacy practices:
- Contact our Privacy Officer using the details in Section 9
- We will acknowledge your complaint within 7 days
- We will investigate and respond within 30 days
- If you’re not satisfied, we will work with you to resolve the issue
8.2 External Complaints
If you’re not satisfied with our response, you can lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
- Website: www.oaic.gov.au
- Post: GPO Box 5218, Sydney NSW 2001
9. Contact Information
Privacy Officer
Name: Roger Farrell
Email: info@impactledscreens.com.au
Phone: 1300 839 688
Address: Shop 5/16B Landy St, Northgate QLD 4013
General Enquiries
Email: info@impactledscreens.com.au
Phone: 1300 839 688
Website: www.impactledscreens.com.au
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending notification to your registered email address
- Displaying a notice on our website
The “Last Updated” date at the top of this policy indicates when it was last revised.
11. Definitions
Personal Information: Information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Sensitive Information: A subset of personal information including health information, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal records, and biometric information.
Australian Privacy Principles (APPs): The 13 principles in the Privacy Act 1988 that regulate the collection, use, disclosure, and handling of personal information.